- Immediate Download
After a successful order has been placed online you will be able
to immediately download your product.
- Re-Brandable Software
Our Live Help Software can be easily re-branded to
fit your design look and feel.
Instantly Create Tickets through
Emails
Our online help desk software allows you
to instantly create help desk support tickets using pop3 email
accounts. Therefore, your customers or visitors can either fill out
your online web form or send an e-mail if they require
support.
1 Year of Free Upgrades & Support
Many of our competitors offer the same thing
except for they offer this service for a small time fee. For
example, if our product has been modified or new features have been
added, you will still be entitled to a free upgrade within the first 12
months.
- Real-Time Live Chat
Our
Live Chat System enables you to engage in real-time chat
with your clients or website visitors. When your web site visitors are
browsing your website they will be shown an icon which is
displayed on your website and depending if your online your web visitors will be able
to see an online or offline status depending which department they chose to
select.
- Online Pro-Active Chat
Our Help Desk/ Live Chat Software enables your
company team to
request chat conversations from your website visitors using various methods. First, your staff
or yourself can send a chat box on the visitor's browser
allowing the visitor to accept or decline your chat. The
second option allows you to engage visitors with an
image that invites the visitor to chat. The third and last
option allows you to engage visitors with a floating icon that
will scroll across the visitor's screen.
- No
Special Download Required
PHP Software Geeks Ajax chat interface doesn't require your clients to download
any special plug-in before they chat with you or your
staff.
- Ajax Chat
Interface
Our
software uses AJAX (A technology made by Google and currently used
in Google Maps, Gmail and other Google Applications). This
technology enables you and your clients chat experience to work more
efficiently.
- Customizable Live Chat and Help Desk
Our software includes an advance online support component that allows visitors to create
support tickets via email or your online help form. Once the ticket
is created, all of your team from the selected department
are instantly notified so your staff can reply via
email or online help form. Also, the administrator can customize the online
help desk submission form to collect additional information from your
visitors or customers.
- Powerful Online Knowledgebase
Our knowledge base includes powerful features
such as unlimited categories and sub-categories, attachments, glossary,
advance searching, internal only knowledgebase, comments, plus much
more.
- Enhanced Document
Manager
This manager optional feature allows you to make documents available to your help desk users. This option could be used if you have company updates, product or service updates that you have to make available to
specific users. You may limit access to specific interest
groups.
- Trouble Shooter
You can allow your online users to follow a series
of questions to find answers to common problems. When adding a
topic or question, you can add unlimited questions & answers
under that topic. Moreover, you can also create additional
topics under a specific topic.
- Live
Analytics
Php software geeks live help script allows your to also view which
search engines your customers or visitors are coming from and which
keywords are being used to find your website.
- Online Detailed Reports
Our software comes with a detailed
reporting system that allows you to view information such as referrers,
website traffic, staff reports, user details, staff events , user
chat reports, visitor transcripts, survery reports, and knowledgebase
reports, plus much more!
- Multi-Lingual
Easily
translate the entire staff, administrative and user pages to ANY
language.
- Staff Internal Mail System
By using this internal mail system
your staff are able to communicate with each
other and send e-mail attachments as well.
- Integrated Third-Party Login API (TPLA)
This software comes with an API allowing you to
integrate w/ other software applications so that when creating login
accounts with other third-party applications you can easily and
automatically create accounts within your Live Help Desk
Software.
- Address/ Staff Calendar
You are able to posts any news, updates,
and comments to other
staff members. Your staff members are able to do the same to instantly
alert each other. They can also set it up to receive email reminders.
In addition, this software includes a separate address
book where your employees are able to post
information and make instantly make your post available to certain
employees or your entire staff.
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